Support
Thanks for using OrbNote. If you run into issues with regular notes or AI Save, you can get help here.
Contact us
If you have questions or suggestions, contact us through the in-app feedback feature or email galen_kwok@icloud.com. We will reply as soon as we can.
Frequently asked questions
Why does OrbNote use my iCloud storage?
Because regular notes and attachments in OrbNote primarily use a local-first model with private iCloud sync. We do not run a user content backend database to host that content for you, so syncing uses your own iCloud space.
Does OrbNote store what I send to AI?
Not as persisted user content. AI requests only pass briefly through OrbNote's stateless gateway for authentication, rate limiting, routing, and forwarding. Redis stores only de-identified technical identifiers and counters needed for rate limiting, not note content, prompt text, image content, or attachment body text.
Will AI automatically change my original content?
No. AI first generates a save suggestion, and content is written into the target thread only after you confirm it.
Does AI read all of my notes?
No. AI only processes the content you actively submit, plus the limited context needed to decide where it should be saved. Your regular notes still primarily remain on your devices and in iCloud.
Will upstream AI services use my content to train their models?
We prioritize commercial AI services with strict privacy commitments. According to their public policies, API request content is not used to train general models, and we prefer service modes that do not retain content or retain only short-term safety data when necessary.
Is AI Save included for free?
No. AI Save is currently an OrbNote Pro feature. You can still use regular notes, local-first storage, and private iCloud sync without it. Upgrade to OrbNote Pro to enable AI Save.
What if my iCloud storage is full?
OrbNote will show a sync failure notice. You can free up iCloud space or upgrade your Apple storage plan. Your local data remains safe, but it will not sync to other devices until space is available again.
Which devices are supported?
OrbNote supports Mac, iPhone, iPad, and Apple Watch across the Apple ecosystem.
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